Ladyshield Stitchcrafts
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About Us Ladyshield Stitchcrafts are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at the address given below.
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from outside the United Kingdom, place your order and your credit card company will convert the transaction to your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone or by snail mail if you wish.

If you do not wish to use online payment, you may send us a cheque or money order (in £ sterling) to the address given below.

Shipping And Handling A shipping and packaging charge of £1.25 is added to U.K. orders to help us cover the increasing postage charges. For orders outside the U.K. a charge of £2.50 to North America and £3.50 elsewhere is charged for packaging and airmail delivery. For larger orders we reserve the right to charge an amount based on the actual postage charge.
Delivery Schedule We will fulfill your order as soon as possible. Normally this will be done within one week . International orders are generally received in under 14 days. If there will be a delay, then we will contact you by e-mail so please make certain that you have entered your correct e-mail address.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Under no circumstances should you send us your credit card details in an email message. Feel free to send your order by telephone or normal mail if you wish.
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. You can return any product that you have not opened for a full refund. If you have a complaint about any of our products we endeavour to respond within five working days. This does not affect your statutory rights as a consumer.
Reaching Us You can contact us by telephone (01434-684026) at any time. U. K. national rates apply. We also have an answerphone service if we are unable to answer the phone. Because of increasing telephone charges we prefer e-mail contact.
Privacy Policy Ladyshield Stitchcrafts have a strict policy of not disclosing information on our customers to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. No information is collected except when you place an order. We will not send you any unsolicited e-mails, or regular mail. If you have any questions, please telephone or e-mail Linda. (See contact details.)
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm


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